Vikas Bhambri (SVP of Sales and CX at Kustomer, which is being acquired by Facebook) recently joined Kristina Jaramillo to discuss how to reboot the customer experience. When you listen to this interview, you will learn why Vikas invested heavily in sales enablement as Kustomer expanded and the role it played when it came to improving the prospect and customer experience.
You will also learn:
- The sales process shifts that helped his sales team align with target accounts so prospects get the experience they desire
- The account management/customer success process shifts that are enabling his teams to give existing accounts the experience they deserve to they’ll want to stay and expand with Kustomer.
- How Kustomer provides a seamless & value-driven experience to every customer from initial interest through continued growth
After you listen to this podcast, check out our recent panel discussion with Vikas and an additional “customer experience” resource:
